Referrals & Fees

Cause Effect Psychology provide high quality psychology services to the South/East Brisbane community. We offer treatment for adults, adolescents (16+years) and couples.

Sessions run for around 50 minutes and while our Psychologists mainly see clients face-to-face, we also offer web-based (Zoom) and telephone counselling services to those who are unable to make it in-person.

Cause Effect Psychology are not a bulk billing practice. We DO accept privately funded clients, GP Mental Health Care Plan referrals as well as select Employee Assistance Program services. Please read on to understand the referrals we accept:

Referring to Cause Effect Psychologists

  • Self-Referral / Private Referral

You do not need a referral to see a Psychologist. Many of our clients present privately, with no referral from a GP or medical professional. There is no limit to the number of sessions you may have as a private client however, Medicare rebates are not available.

We provide a receipt for treatment after all private sessions. With this, you may be able to claim a rebate for therapy under ‘Extras’ if you have private health insurance. Please contact your insurer directly regarding rebate amount as this varies between health funds and depends on your level of cover.

  • Mental Health Care Plans (MHCP)

If you do have a current Mental Health Care Plan referral from your doctor, you can receive a rebate from Medicare, which is a minimum of $88.25. We will process your Medicare rebate directly after payment for your session through our onsite facilities.Under a MHCP, you are eligible for a Medicare rebate for up to 10 sessions in a calendar year.

Currently, the Better Access Pandemic Support measure provides 10 additional Medicare subsidised psychological therapy sessions for all eligible Australians experiencing a severe or enduring mental health response to the COVID-19 pandemic. This measure will be available until 30 June 2022. That means that under a MHCP, you are currently eligible for 20 Medicare subsidised psychology sessions per calendar year.

At Cause Effect, we will correspond with your referring GP upon treatment commencement, at around your sixth session, and then finally upon your completion of psychological counselling, or your tenth session.

If you possess a MHCP addressed to an alternate practice or Psychologist, you do not need to see your GP to have this changed to a Cause Effect Psychologist. Following an initial appointment, your Psychologist will write to your referring doctor to indicate you are now under our care.

  • Employee Assistance Program (EAP)

Many organisations will have a dedicated Employee Assistance Program (EAP) to allow employees or their families to access a limited number of psychology sessions at no personal cost. Our Psychologists are registered counsellors for a range of national Employee Assistance Program (EAP) providers. Please contact your EAP service to discuss a referral to Cause Effect Psychology for short-term counselling.

Cause Effect Psychology provide short-term, confidential Employee Assistance Program support for employees of a range of local schools and organisations. Prior to booking an appointment, please ensure you are aware of your EAP entitlements as accessed by your Human Resources representative/s.

  • Third Party Funded Sessions / WorkCover Queensland

As of 1/07/2021, Cause Effect Psychology are no longer accepting new WorkCover QLD or third party insurance referrals. This has been a decision borne out of many clients receiving misinformation from third party funded customer service agents and case managers around the processes and procedures required for such funding. This has created a high level of confusion and treatment delays for clients who are oftentimes already distressed by their circumstances.

If you have an approved WorkCover QLD or third party insurer claim, you may access treatment from our team of psychologists. However, you will need to pay privately for these sessions and then seek compensation / reimbursement directly back from WorkCover QLD or your nominated third party insurer.

We are unable to liaise in any form with WorkCover QLD or a third party insurer body regarding payment, funding or form completion relating to your sessions. If we  are contacted for a treatment update or report request, we will first require your signed, informed consent from our office to release any information relating to your personal health given you will be classed as a private patient in our system.

  • Session Fees

The initial fee for individual sessions is $195. Subsequent sessions are $185.

After hours’ sessions (5pm+ and Saturday appointments) attract a small surcharge fee.

Couple’s therapy sessions start at $195 for 50 minute sessions. Intensive (2hr+) and Marathon sessions attract a volume-based fee reduction as compared to the 50 minute session rate.

All session fees need to be paid prior to, or at the time of your session. Our practice uses secure automatic payments processing and you will require a credit / debit card to register with our clinic upon intake to ensure smooth payments processing. Please note that we do not have EFTPOS / HICAPS facilities on-site and we do not keep cash on premises.

Clients and / or their approved funders are legally responsible for the payment of scheduled sessions. Cause Effect Psychology will rightfully remove future appointments should any payments be outstanding according to our payment terms. Fees are reviewed towards the end of each calendar year. Any changes are passed on the the following calendar year to existing clients.

  • A Word on Late Cancellations and Non-Attendances

To us, keeping your appointments is a keen marker of personal accountability in the pursuit of recovery and ongoing wellbeing. At Cause Effect Psychology, we encourage our clients to demonstrate a commitment to themselves, their treatment and their Psychologist. We understand that this busy life will throw random events and chaos your way from time to time. With this in mind, we ask that you provide our team with a minimum of 1 working days’ notice if you are unable to make it to your appointment.

A text message reminder will be sent as a courtesy to your mobile 48 hours prior to your appointment.  A minimum of 24 hours’ notice is required to reschedule an appointment without incurring a $100 cancellation fee. The cancellation fee must be paid before another session can be booked. Please note that Medicare, WorkCover QLD and a number of EAP services will not cover cancellation fees related to your treatment.

If you do not attend your appointment or provide sufficient notice to reschedule, this has a real impact on three parties:

  • You. Your treatment progress is delayed and you haven’t prioritised yourself or therapy
  • Someone else. Another client on the waitlist who really wanted to see your Psychologist, and could have, if you had offered sufficient notice
  • Your Psychologist. They were really looking forward to seeing you, they’ve spent time preparing for your session, they may query your engagement in treatment, and ultimately, they reflect on others who could have been seen in your allocated session time.

Our cancellation fees are not a revenue-raising activity and as such, we do not charge the whole session fee. We prefer to donate our late cancellation fees to local charity groups and to those less fortunate so that others may benefit from our lost time.

A final note. We set out clear clinic policies and boundaries at Cause Effect Psychology and these are upheld for all clients. We are a professional practice who value and honour the service we provide to our clients and the local community.

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